Question 1

How do I reschedule or cancel my appointment?

Accepted Answer

We get it, life happens! You can easily change or cancel your appointment directly through your patient portal account or by emailing us at care@welljosie.com up to 48 hours before your scheduled time. Just keep in mind that if you reschedule or cancel your visit after that 48-hour mark, the full appointment fee will apply.

Question 2

Help! I can't find my virtual appointment link.

Accepted Answer

Don't panic! Your secure video link will be automatically emailed to you exactly 30 minutes before your scheduled appointment time. This gives you plenty of time to find the email, log in, and make sure your camera and microphone settings are working beautifully. If it's 15 minutes before our visit and it's truly nowhere to be found (even in your spam folder!), just send a quick email to care@welljosie.com and we'll get a fresh link sent right over.

Question 3

How does payment work for appointments?

Accepted Answer

To keep things completely seamless and contactless, we require a credit card to be securely stored on file when you create your account. Your card will only be charged after your appointment is completed, and your official invoice and insurance receipt will be instantly emailed to you.

Question 4

How do I know which appointment type to book?

Accepted Answer

If you are new here, starting with a complimentary discovery call is highly recommended. It's a great way to connect, chat through your health goals, and ensure this clinic is the perfect fit before moving forward. If you already know you are ready to skip the introduction and dive straight in, you can choose the initial appointment option instead. For returning patients, simply select one of the follow-up options for your next appointment, just keep in mind that a longer session is preferred if there are any test or lab results to thoroughly review together.

Question 5

What is the cancellation policy?

Accepted Answer

If you need to move or cancel an appointment, please do so through the patient portal or by emailing care@welljosie.com at least 48 hours before the scheduled time. If changes are made after that 48-hour window, the full appointment fee will apply.

Question 6

What happens if I'm late to a virtual visit?

Accepted Answer

Tech hiccups and life delays happen. There is a 10-minute grace period to log on for your virtual visit using your secure Jane App link. However, please note that the appointment will still need to end at its originally scheduled time to remain on track for the next patient, and the full appointment fee will remain the same.

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